Vacancy – Junior Engineer

As a Junior Engineer, you will have some experience working on an IT service desk. You are responsible for answering technical questions from our customers by phone on a daily basis. These can be both minor changes and disruptions. It is therefore essential that you are able to speak to customers and translate IT terms into understandable information. In addition, you think along with the customer and understand their needs. You have a pragmatic, solution-oriented attitude and ensure that customers are satisfied with our services.

The position initially requires attendance at our Leiden office. Over time, once you have completed the appropriate training and gained some experience, you will also visit clients independently. Working hours are flexible and after your induction period (partly) working from home is possible. After about a year you will also be part of our breakdown service, which means that once every 3 months or so you will have standby shifts at night and on weekends.

What we offer:

• A position at the intersection of system and application management, where we and our customers rely on your knowledge, skill and commitment
• Employment of 40 hours per week
• A gross monthly salary appropriate to your knowledge and experience between €2,700 – €3,200
• Mobility scheme (lease car with permanent contract, travel allowance of €0.32 per km)
• Company laptop & iPhone
• Pension plan
• Tantièm scheme
• 25 vacation days per year
• Opportunities for professional development and growth within our company
• Budget for professional personal development
• Good induction program, with training at home and abroad
• A dynamic and professional work environment with pleasant colleagues
• Working from home is a regular feature after your induction period
• Contribution to gym Jetts at work location

What we ask:

• Fluent English and Dutch; German and French are a plus
• An MBO4 education in IT
• Willingness to learn a lot at home and abroad
• Excellent communication skills and customer-oriented attitude
• In possession of a driver’s license B
• A sense of duty, a positive and initiative attitude
• Knowledge of VM-ware, Linux Windows Server
• Knowledge of networking, routing and switching, VoIP, QoS
• Knowledge of Wireshark

We are GROSC B.V.

Since 2008, GROSC has been committed to providing the most reliable telecommunications systems to organizations where telecommunications is critical, such as in 112 emergency rooms, control rooms and hospitals. We believe that anyone in need should be able to blindly rely on telecommunications. That’s why our service department is available 24/7 for our customers using Mitel OpenScape systems. Our motto is “First fix, then settle.” Our customers have rated our service with an average score of a 9 for the past four years!

Do you want to contribute to this? Then join our team and help us maintain this high standard. We are a no-nonsense team of technically certified experts with over 500 years of combined experience within the telecommunications industry. We provide reliable and always working systems that are vital.

Apply immediately!