Text to IVR for OpenScape
As a functional manager, you often get involved late in personnel or process changes within your organisation. Sometimes, voice messages (tapes) then suddenly have to be re-recorded, which costs time (and often money). This is annoying because it needs to be done quickly, in your organisation's standard voice and wording.
Text to IVR for OpenScape
With GROSC Text to IVR for OpenScape, you can simplify this process considerably. You simply type in the desired text via the web portal, select the right queue and optionally set a time frame before saving the change. The application then ensures that your text is spoken clearly and consistently, always in the same clear voice. This saves not only time and money, but especially the effort it takes to record new messages.
GROSC Text to IVR allows administrators and authorised users to easily convert written text messages to voice messages within the IVR system. Via the web portal, voice messages can be created, modified and activated for each queue. Users can quickly switch between different voice messages using the dropdown menu, making IVR message management more effective and efficient.
Benefits of Callback for OpenScape
- Always the same voice
- Can be planned in advance
- Independent of (external) persons
- Part of your existing 24x7 service contract
GROSC Text to IVR for OpenScape uses features already present in your trusted OpenScape system, so we include GROSC Text to IVR for OpenScape in your existing 24x7 service contract.
Supported features
- Single sign-on (SSO)
- Role-based access control (RBAC)
- Web-based management
License model
One-off investment based on modules and size purchased.
Annual subscription for usage and upgrades.
Your telecommunications, always flawless.
More information or discuss the possibilities for your organisation?