Software Support for OpenScape tt

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When you enter into a Service Level Agreement (SLA) with GROSC, we always recommend taking out an appropriate Software Support (SSP) contract with it.

Software Support for OpenScape

Maintaining software is an essential component in securing systems and information within organisations. OpenScape systems also use modules in which vulnerabilities are sometimes found. An SSP contact, combined with an SLA from GROSC, offers you assurance that vulnerabilities can be acted upon quickly. Software Support entitles your organisation to updates and upgrades of the OpenScape software during the agreed contact period. This can include, for example, new versions of the software with improved features, performance and security upgrades.

Through an SSP contact, you extend the life of the software without having to invest in completely new software licences or versions. In the long run, this results in cost savings.

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Software updates

Software updates are made available by the software vendor, from the SSP contract, from the SSP contract. These updates include security patches and bug fixes. Required update work is carried out by GROSC according to the agreed service contract.

Software upgrades

Software upgrades include new or updated features. The software is made available by the software supplier, from the SSP contract. The upgrade work is usually not part of the service contract, contact your account manager for a quote.

Contract term

1,3 of 5 years

Invoicing per year

GROSC Software Support

The software modules developed by GROSC (recognisable by the addition ‘for OpenScape’) always include a Software Support subscription, this to ensure that this complementary software continues to work in combination with the current OpenScape system.

Software Support for GROSC Connect Module

We develop our own software within the GROSC Connect Programme. These software modules add extra functionality and user-friendliness to the existing OpenScape portfolio. We always supply those modules together with a Software Support subscription, so you can be assured that the complementary software will continue to work in combination with your current OpenScape system.

GROSC Connect program

  • Callback for OpenScape
  • Duty roster for OpenScape
  • Text to IVR for OpenScape
  • Advanced routing for OpenScape Xpert
  • Secure video for OpenScape Xpert
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