Duty Roster for OpenScape

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Is it important for your team to always be reachable via the same department number? In many cases, this is solved by scheduling ‘Engineers Managers on Duty’ or picketers, for example. Wouldn't it be great if the department number was automatically and flexibly delivered to the right place (mobile or landline), based on the time and date?

Duty Roster for OpenScape

The duty roster module ‘Duty Roster for OpenScape’ makes this possible. Administrators and authorised employees can easily set the department's duty roster via a web interface. The calendar function ensures that the department number is automatically forwarded to the employee on duty.

  • On-call or standby duty
  • Night shift
  • Breakdown service
  • On-call duty
  • Employee on duty
  • Part of your existing 24x7 service contract
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Benefits of Callback for OpenScape

Applicable for service organisations, crisis services and specialists in hospitals, among others.
Accessibility based on function (staff member on duty) or department.
Flexibly deployable for all types of watch and picket shifts.
Say goodbye to the mobile ‘ward phone’.
Plan accessibility flexibly in case of temporary absence, e.g. in case of a departmental event.

GROSC Callback for OpenScape uses features already present in your trusted OpenScape system, so we include GROSC Callback for OpenScape in your existing 24x7 service contract.

Supporting features

  • Single sign-ON (SSO)
  • Role-based access control (RBAC)
  • Web-based management

License model
One-off investment based on modules and scope purchased.
Annual subscription for usage and upgrades.

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