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After several successful attempts to bid jointly with another party for a cloud contact center tender, at the end of last year we decided to independently seek a partnership with a leading CCaaS provider. We found that partnership with Odigo, named by Frost & Sullivan as the European market leader.
Innovative European CCaaS solution
Unlike the two most well-known CCaaS vendors, Odigo was very sympathetic to a partnership with us. We get a hugely innovative European CCaaS solution from Odigo and in return we offer them our 24×7 service. And all in Dutch.
We are convinced that in this combination we can help many customers with their requests for a true opex-based contact center from the cloud. Last week, the first four employees of GROSC received intensive training from Odigo so that we have the right knowledge to actively enter the market.
Of course, we continue to specialize in OpenScape Contact Center for hybrid, on-prem capex applications.
If you have any questions about Odigo or OpenScape Contact Center, we know all about it! Please contact us.
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