Callback for OpenScape
It is regularly rush hour in the department. Colleagues demand attention, there is a queue in front of the counter and the phone rings incessantly. The workload is high and the service level is lower than you want to deliver.
GROSC Callback for OpenScape
GROSC Callback for OpenScape provides relief at such times, by scheduling client phone calls at a time that is convenient for you and the caller. Perfect for in a contact centre.
- Increasing customer satisfaction
- Reduction of workload
- Better utilisation of your department's capacity
- Reduced no-show due to automatic SMS reminder
- (Call-back) appointments booked and executed in (Outlook) calender or web portal.
- Installation in your own private or hybrid cloud
- Part of your existing 24x7 service contract
Benefits of Callback for OpenScape
Give your clients the choice to wait or be called back automatically.
Schedule automatic call appointments in predefined time slots or in your (Outlook) calendar.
Confirm and remind your customer of the call appointment by SMS.
Plan your team capacity based on the supply of (callback) tasks.
Get insight into telephone load through reports.
GROSC Callback for OpenScape uses features already present in your trusted OpenScape system, so we include GROSC Callback for OpenScape in your existing 24x7 service contract.
Supported features
- Automatic call answering
- Selection menu for waiting or callback
- Sending SMS messages for confirmation and reminder
- Extensive reporting
- API with Microsoft Outlook
- API for appointment module on own website
- Sign sign-on (SSO)
- Role-based access control (RBAC)Licentiemodel
One-off investment based on modules and size purchased.
Annual subscription for usage and upgrades.
Your telecommunications, always flawless.
More information or discuss the possibilities for your organisation?