Best of both worlds: Advanced Routing for OpenScape Xpert 

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The best of both worlds. That’s GROSC’s Avanced Routing for OpenScape Xpert. Over the years, we have collected feedback from our customers on the OpenScape Xpert environments and based on this, we set to work on developing a new service. Our Advanced Routing brings contact center features together in OpenScape Xpert’s familiar user interface.

What are the benefits of Advanced Routing? 

Advanced Routing is a unique integration between two of Unify’s highly regarded OpenScape solutions. We have listed the biggest benefits of our new service for you. Advanced Routing: 

  • Is a combination of OpenScape Xpert and OpenScape Contact center 
  • Has high availability and reliability 
  • Gives OpenScape Xpert users the chance to benefit from various contact center features 
  • Prevents overloading in control rooms 
  • Reduces employee stress 
  • Spreads peak loads 
  • Minimises false 112 calls 

Request a demo or an appointment 

Would you like more information about our Advanced Routing solution or to see how it works? We would be happy to make an appointment for a comprehensive, no-obligation, demo to tell and show you everything. Call us to schedule an appointment right away or fill in the form below. We will get in touch with you soon.  

Advanced Routing Contact EN

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