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Ben je op zoek naar een passende telecommunicatie-oplossing voor jouw organisatie? Ons brede scala aan oplossingen is ontworpen om aan de telecommunicatiebehoeften van jouw bedrijf te voldoen.

Telefonie

Tegenwoordig verlopen gesprekken via verschillende kanalen en draait alles om realtime betrokkenheid. Toch blijft spraak het primaire communicatiemiddel, vooral in urgente situaties. Om jouw klanten en medewerkers optimaal van dienst te kunnen zijn in levensbedreigende situaties, heb je de juiste telecommunicatiesystemen nodig. Onze betrouwbare Unify-telefonieoplossingen bieden hier de helpende hand.

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SecureVideo for Openscape xpert

With Secure Video for OpenScape Xpert, you scale up a (emergency) call from a mobile caller to a video call with one button. Thanks to real-time video, dispatchers immediately get a clearer picture of the situation, enabling faster and more effective emergency response. The solution offers flexible deployment options and uses advanced security technologies such as TLS encryption.

Duty roster for openscape

With Duty Roster for OpenScape, the department number is automatically forwarded to the employee on duty, based on the roster. Through a user-friendly web interface, you easily set up duty or on-call shifts without dependence on a mobile departmental phone. Ideal for crisis services, breakdown services and service organizations, with seamless integration into your existing OpenScape system.

Text to ivr for openscape

With Text to IVR for OpenScape, you easily convert written texts into consistent voice messages within your IVR system. Via the web portal, you manage queue messages quickly and efficiently, always spoken in the same clear voice. This saves time, money and effort, while keeping your organization professional and flexible.

Callback for Openscape

GROSC Callback for OpenScape increases client satisfaction and reduces workload. Clients are given the choice to wait or be automatically called back at a time that suits both parties. Thanks to integration with your existing OpenScape system, (Outlook) calendar, SMS reminders and extensive reporting, you can schedule calls efficiently and keep a grip on your telephone workload.

software support for openscape

Software Support for OpenScape assures you of regular updates and upgrades, keeping your systems up-to-date and secure at all times. Combined with a Service Level Agreement (SLA) from GROSC, an SSP contract ensures prompt action on vulnerabilities and access to new features and enhancements. This extends the life of your software and saves costs in the long run.

unify phone

Unify Phone for OpenScape makes it easy to work location- and device-independent, thanks to an intuitive softphone app for smartphone, tablet or browser. With high-definition voice quality over networks such as 4G, 5G, WiFi or Ethernet, your reachability remains optimal no matter where you are. Plus, Unify Phone integrates seamlessly with the existing OpenScape system, making mobile and flexible working easier than ever.

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